Charter

Our Charter

PRODUCTS

Constantly enhance the quality of our products.

Offer competitive products of a higher quality.

SERVICE OFFER

Clearly describe our offer.

Have all the skills required to execute the mission.

Indicate the technical or commercial capabilities when a product cannot fully meet a customer’s expectations.

Indicate deadlines for completion of all work.

Indicate payment methods and terms.

Indicate the duration and terms of all warranties.

LOGISTICS

Solid partnerships with manufacturers in France and abroad depending on the type of product.

Observe all regulatory manufacturing standards and apply quality controls.

Respect delivery terms.

Warehouse products with a specialist company in France.

MORAL RESPECT FOR CUSTOMERS

Never disclose, disseminate or use information considered confidential by the customer without authorization.

Take responsibility for any losses caused after reviewing a request.

Maintain relations with our customers based on frankness and honesty.

Respect customers’ physical and moral integrity.

BILLING

Use a clear and transparent billing system.

Respect the terms defined upon offering the service.

DELIVERY

Verify order/delivery compliance.

Formalize the proper completion of all work with delivery notes and reception slips.

RESPECT FOR OUR SOCIAL, ECONOMIC AND ENVIRONMENTAL RESPONSIBILITIES

Be engaged as an ethical employer. Participate in job creation.

To the extent possible, we manufacture products made of wood or other materials that preserve our ecosystem.